What you are wondering...
Find answers to common queries about shipping, returns, payments, and more. If you need further help, contact us anytime!
Frequently Asked Questions (FAQ)
Have questions? We’ve got answers. Whether you're curious about our shipping process, return policy, or how to track your order, this section is here to help. Browse through our most common inquiries below—if you still need assistance, don’t hesitate to reach out to our support team.
PAYMENT INFORMATION
We offer a variety of secure payment options to make your shopping experience smooth and convenient. All transactions are encrypted and processed safely through trusted payment gateways. You can pay using major credit/debit cards, PayPal, and other locally supported methods (where available).Please ensure your billing information matches your payment method to avoid delays in order processing. If you experience any issues during checkout, our support team is here to help.
Love the cute design! It’s a perfect gift for any occasion.
Great for couples! The zinc alloy is durable and stylish.
The Pink Butterfly Necklace is so romantic! The adjustable chain is perfect.
Love the butterfly design! It’s elegant and eye-catching.
Refund
We offer refunds within 5 days of purchase for unused and unopened items. To be eligible, please ensure the product is in its original packaging with proof of purchase.
To request a refund, please contact our support team at contact@xurenza.com with your order number and reason for the return. We’ll guide you through the next steps.
Once we receive your returned item, please allow 5–7 business days for the refund to reflect in your original payment method.
Delivery
Standard delivery takes 3–5 business days, while express shipping options (if available) may deliver within 1–2 business days.
Yes, we ship to select countries. Shipping fees and delivery times vary depending on your location. You can view options at checkout.
Absolutely. Once your order ships, we’ll send you a tracking number via email so you can monitor your delivery in real time.
Shipping & Returns
Shipping is free on orders above 3000 PKR. For orders below that, a flat rate of 200 PKR applies. Exact shipping costs will be calculated at checkout based on your location.
Orders are processed within 1–2 business days. You’ll receive a confirmation email with tracking details as soon as your package ships.
If your order hasn’t shipped yet, contact us immediately at contact@xurenza.com We’ll do our best to update your address before dispatch.
X2A07 - Elegant Gold Butterfly Dangle Earrings for Women – Sparkling Zirconia Accents, Perfect for Weddings & Everyday Glam Look
Original price was: ₨ 1,700.₨ 699Current price is: ₨ 699.
X2A07 - Boho-inspired April birthstone jewelry set featuring silver-plated zinc alloy with synthetic stone, includes water drop earrings and pendant necklace, perfect for parties and music festivals
Original price was: ₨ 1,700.₨ 699Current price is: ₨ 699.
X6A06 - Boho April Birthstone Jewelry Set – Silver-Plated Synthetic Stone Water Drop Earrings & Pendant Necklace for Women, Party & Festival Style
Original price was: ₨ 1,800.₨ 899Current price is: ₨ 899.
X2A05 - Statement Rhinestone Tassel Earrings for Women – Long Trendy Fashion Jewelry in European & American Style, Direct from Manufacturer
Original price was: ₨ 2,300.₨ 1,499Current price is: ₨ 1,499.
X6A05 - Women's Double-Layer Butterfly Pendant Necklace – Vintage & Simple Elegant Jewelry Accessory
Original price was: ₨ 1,300.₨ 699Current price is: ₨ 699.
X6A04 - Shiny Star Y-Shaped Clavicle Necklace for Women – Elegant Chain Jewelry for Dating & Party Wear
Original price was: ₨ 1,200.₨ 599Current price is: ₨ 599.
